Having fun with your MMORPG? Then don’t read the official forums.
(as seen on Broken Toys)
It's a fact of life. If you're having a good time with whatever MMORPG you're currently playing (just resubbed DAOC myself), don't read the official game forums. Why? Because they will bring you down. They are a kill joy. Much like finding hair in your food. Though at least with hair you can pick it out and keep eating…with the official forums, it never gets better.
Take for instance, WoW. Biggest selling MMORPG currently and ever…and reading their official forums is liking putting salt in your eye. Literally. Makes your eyes tear up, makes you a bit angry (why was I so stupid as to put salt in my eye!) and overall you just aren't happy with whole experience.
That being said, what's the solution? Well, these guys think the developers need to talk with the community more instead of having community managers… For the exact same reasons Lum says , it's a very bad idea. The solution? Well, your guess is as good as mine, but I might suggest treating the forum goers as a good thing instead of something you have tolerate. Aeropause uses Stardock as an example… Sure, they make a game that has an exponentially smaller user base, so that helps a lot, but they also do some things right. One, they don't have nameless, faceless people that often know about as much as you do trying to explain why things in the game. Often Brad gets out there himself and helps set people straight and talks about where they are aiming with future patches and why they are patching it like they are now. That's a big difference.
What does Blizzard do? They pass along notes to their guys in blue and that's it. Those guys, now armed with a smidgen more info than you, have to go out the raving made community (raving mad might be an understatement) and try to tell everyone it's all good. It doesn't work. One, because they don't really know why lots of things are done. Two, because they are just customer service reps and have no clout, say or so on in the company. So any request, info, ideas, etc you put to them, the best they can do is, "I'll tell someone."
Want to help make the boards better? Assign a project lead or the company CEO or someone with some pull and knowledge to read forum posts. Heck, since the forums with WoW are so big, have someone pick the posts they should read and they can not have to browse the entire forums to keep up. But it should be someone high up in the company for these reasons. One, people are easily cowed by status (CEO? He must have a good idea of what's going). Two, said assigned person should have a lot of knowledge about why certain design decisions are made and be able to talk about them without say, "The developers though it was best." or something along those lines. Three, they should be able to interact with the customers and diffuse situations that others can't. The guys in blue aren't going to be able to say, "We'll look at that." or "I'll get someone on that." and have it mean anything.
I'd also love to see a state of the union address once a month. Or at some determined interval. Have the person at the top of the WoW chain give a post that explains why they are doing things, what they are working on and when they expect things might be done. Sure, this leads to things like not getting said features done on time, but you can couch everything you say in a "we're efforting to". Just don't stretch the truth or lie. Be honest, explain where the company is coming from and where they are heading. Keeping people informed will diffuse a LOT of the problems with the official forums.
On a different note, do I think this will happen? Probably not. :)